Effective Date: September 24, 2026
Last Updated: September 24, 2026
Atlas Threads Corporation (“Atlas Threads,” “we,” “us,” or “our”) is committed to processing and delivering your orders in a timely and reliable manner.
This Shipping & Delivery Policy explains how orders placed through https://atlasthreads.online/ are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed after payment has been successfully authorized and the order has been received by Atlas Threads.
We generally aim to process orders within 1–3 business days.
Business days are Monday through Friday, excluding applicable U.S. federal holidays and days on which our fulfillment operations are closed.
Order processing may take longer during:
- Product launches
- Major sales or promotional events
- Holidays
- Periods of unusually high order volume
- Inventory or fulfillment disruptions
- Circumstances outside our reasonable control
If an order is expected to experience a material processing delay, we will make reasonable efforts to provide appropriate notice.
2. Shipping Methods
Available shipping methods and applicable shipping charges will be displayed during checkout based on the customer’s shipping address, products ordered, and available delivery services.
Shipping options may vary depending on:
- Destination
- Product availability
- Package size or weight
- Shipping carrier availability
- Service level selected
- Other logistical considerations
The shipping method selected at checkout determines the applicable delivery estimate and shipping charge.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is submitted.
Any applicable taxes, shipping charges, or other charges will be presented to the customer before completion of the transaction.
Free shipping promotions, when offered, may be subject to minimum purchase requirements, geographic restrictions, product exclusions, or other promotional conditions disclosed at the time of the offer.
4. Delivery Estimates
Delivery estimates provided during checkout or elsewhere on the Website are estimates and are not guaranteed unless expressly stated otherwise.
Actual delivery times may vary depending on:
- Shipping destination
- Shipping method selected
- Carrier operations
- Weather
- Holidays
- Transportation conditions
- Customs processing
- Incorrect or incomplete shipping information
- Unforeseen logistical events
- Other circumstances outside our reasonable control
Atlas Threads will make reasonable efforts to meet advertised or communicated delivery estimates.
Where a specific delivery commitment is expressly provided for an order, that commitment will be subject to the terms stated at the time of purchase and applicable law.
5. Order Tracking
When tracking information is available, we may provide the customer with a shipping confirmation containing the applicable tracking information.
Tracking information may take some time to become active after the package has been handed to the shipping carrier.
Once an order has been transferred to the carrier, delivery updates may be provided through the carrier’s tracking system.
6. Accurate Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- ZIP or postal code
- Country
- Telephone number, where requested
Atlas Threads is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you discover an error in your shipping address after placing an order, contact us immediately at:
We will make reasonable efforts to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has entered fulfillment or been shipped.
7. Failed Delivery Attempts
If a carrier is unable to deliver an order because the recipient is unavailable, the address is inaccessible, the address is incorrect, or another delivery issue occurs, the carrier may attempt redelivery, hold the package for pickup, or return the package to the sender, depending on the carrier’s procedures.
Customers should monitor tracking information and follow applicable carrier instructions.
If an order is returned to Atlas Threads because of an incorrect address or failed delivery attributable to the customer, additional shipping charges may apply if the customer requests that the order be reshipped.
8. Lost or Missing Packages
If tracking information indicates that an order has been delivered but you cannot locate the package, please:
- Check the delivery location and surrounding areas.
- Check with household members, building management, or other authorized recipients.
- Review the carrier’s delivery information.
- Contact the shipping carrier if appropriate.
- Contact Atlas Threads at jitesh@atlasthreads.online if the package remains missing.
We may investigate the shipment with the applicable carrier before determining whether a replacement or refund is appropriate.
9. Packages Delayed in Transit
Shipping delays may occur after an order has been shipped due to circumstances outside Atlas Threads’ reasonable control.
Examples include:
- Severe weather
- Natural disasters
- Transportation disruptions
- Carrier delays
- Peak-season shipping volume
- Labor disruptions
- Government restrictions
- Customs processing
- Address issues
- Other unforeseen logistical circumstances
If your package appears to be delayed, please first review the tracking information and then contact us if additional assistance is required.
10. Damaged Packages
If your order arrives visibly damaged, please contact us as soon as reasonably possible at:
Please provide:
- Order number
- Description of the damage
- Photographs of the package
- Photographs of the affected product
- Any relevant carrier documentation, if available
We will review the issue and determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.
11. Incorrect or Missing Items
If you receive an item that is materially different from what you ordered or an item is missing from your shipment, contact us at:
Please include your order number and a description of the issue.
Where appropriate, we may provide a replacement, refund, or other applicable remedy.
12. Multiple Shipments
An order containing multiple products may, where operationally necessary, be shipped in multiple packages.
If products are shipped separately, you may receive separate shipping confirmations or tracking information.
Any applicable shipping charges will be presented during checkout.
13. International Shipping
If international shipping is offered for a particular destination, the available shipping options and applicable charges will be displayed during checkout.
International orders may be subject to:
- Customs duties
- Import taxes
- Brokerage fees
- Customs clearance charges
- Other government or carrier fees
Unless expressly stated otherwise at checkout, such charges may be the responsibility of the customer.
International delivery times may be affected by customs clearance and other procedures outside Atlas Threads’ control.
Customers are responsible for providing accurate information required for international delivery and customs processing.
14. Customs and Import Requirements
For international orders, the recipient may be considered the importer and may be responsible for complying with applicable laws and regulations of the destination country.
Atlas Threads does not control customs authorities and cannot guarantee how long customs clearance will take.
We are not responsible for delays caused by customs inspections, customs holds, import restrictions, or other governmental processes outside our reasonable control.
15. Undeliverable or Returned Shipments
If a shipment is returned to Atlas Threads because it is undeliverable, refused, unclaimed, or addressed incorrectly, please contact us at:
Depending on the circumstances, we may:
- Reship the order after confirming a corrected address.
- Deduct applicable additional shipping costs from a refund where permitted.
- Issue a refund in accordance with our Return & Refund Policy.
- Take another reasonable action appropriate to the circumstances.
Any resolution will be subject to applicable law and the specific circumstances of the order.
16. Shipping Delays and Order Cancellation Rights
If we are unable to ship an order within the timeframe communicated to you, we will provide appropriate notice and, where required by applicable law, provide you with the applicable options concerning cancellation and refund.
Nothing in this policy limits rights or remedies provided to customers under applicable law.
17. Shipping and Refunds
Shipping charges may be refundable in certain circumstances, including where:
- Atlas Threads shipped the wrong product.
- The product was defective or damaged.
- The order was not delivered and a refund is otherwise appropriate.
- A refund of shipping charges is required by applicable law.
For customer-initiated returns, original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.
Please see our Return & Refund Policy for additional information.
18. Shipping Restrictions
Certain products, destinations, or delivery addresses may be subject to shipping restrictions.
If an order cannot be shipped to the address provided, we may contact the customer to request an alternative address or provide an applicable cancellation and refund.
We will not knowingly ship products where doing so would violate applicable laws or regulations.
19. Contact Us
For questions regarding shipping, delivery, tracking, delayed packages, damaged shipments, or other delivery issues, please contact us:
Atlas Threads Corporation
Website: https://atlasthreads.online/
Business Address: 11835 Queens Blvd, Forest Hills, Suite 400, Forest Hills, NY 11375, United States
Email: jitesh@atlasthreads.online
When contacting us about an order, please include your order number so that we can assist you more efficiently.
20. Changes to This Shipping Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes in our fulfillment operations, shipping services, products, business practices, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this policy.
The policy applicable to an order will generally be the version in effect at the time the order was placed, subject to applicable law.
Nothing in this policy limits any rights or remedies that cannot legally be waived.