Effective Date: September 24, 2026
Last Updated: September 24, 2026
Atlas Threads Corporation (“Atlas Threads,” “we,” “us,” or “our”) wants you to be satisfied with your purchase. This Return & Refund Policy explains when products purchased through https://atlasthreads.online/ may be returned, exchanged, or refunded and how to request a return.
This policy applies to purchases made directly through our Website.
1. Returns
We accept eligible returns within 30 calendar days from the date the order is delivered.
To qualify for a return, the item must:
- Be returned within 30 days of delivery.
- Be unworn and unused.
- Be in its original condition.
- Have all original tags and labels attached.
- Be returned in the original packaging when reasonably possible.
- Not show signs of washing, alteration, damage, stains, odors, or excessive wear.
- Include proof of purchase or sufficient order information to verify the transaction.
Items that do not meet these conditions may be refused or may not qualify for a refund.
2. Items That Cannot Be Returned
For health, hygiene, safety, or other legitimate business reasons, certain products may be non-returnable where clearly identified on the product page or at checkout.
Unless otherwise stated at the time of purchase, the following items are generally not eligible for return:
- Items marked as “Final Sale” or “Non-Returnable.”
- Gift cards.
- Personalized or customized products.
- Products that have been worn, washed, altered, damaged, or otherwise used beyond reasonable inspection.
If a product is identified as non-returnable before purchase, the applicable restriction will apply subject to rights provided by applicable law.
3. How to Request a Return
To request a return, contact us at:
Email: jitesh@atlasthreads.online
Please include:
- Your full name.
- Order number.
- Email address used to place the order.
- Product(s) you wish to return.
- Reason for the return.
- Photographs of the product if the item is damaged, defective, or incorrect.
Please do not send merchandise back before receiving return instructions from Atlas Threads.
Once your return request is received, we will review it and provide instructions regarding the return process.
4. Return Shipping
For a return due to a change of mind, incorrect size selection, preference, or other reason not caused by Atlas Threads, the customer is generally responsible for the cost of return shipping.
If the item received is defective, damaged during shipment, or materially different from the item ordered, Atlas Threads will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.
We are not responsible for returned merchandise that is lost or damaged while being shipped back to us when the customer selected and arranged the return shipment.
We recommend using a trackable shipping service and retaining proof of shipment.
5. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or materially different from what you ordered, please contact us as soon as reasonably possible at:
Please provide your order number and photographs showing the issue where appropriate.
After reviewing the issue, we may offer one or more of the following remedies, as appropriate:
- Replacement of the affected item.
- Exchange for an equivalent item.
- Refund of the purchase price.
- Other remedy required by applicable law.
Customers should not return defective, damaged, or incorrect merchandise without first contacting us for return instructions.
6. Refunds
Once an eligible returned item has been received and inspected, we will determine whether the return meets the requirements of this policy.
If the return is approved, we will initiate the applicable refund.
Unless otherwise required by law, refunds will generally be issued to the original payment method used for the purchase.
Atlas Threads does not intentionally issue refunds to a different payment method unless necessary and permitted by applicable payment-processing procedures.
7. Refund Processing Time
Once an eligible return has been received and approved, Atlas Threads will generally initiate the refund within 5 business days.
After we initiate the refund, the time required for the funds to appear in your account may depend on your bank, credit-card issuer, debit-card provider, or other payment service provider.
Accordingly, the total time before the refunded amount appears in your account may vary.
8. Shipping Charges
Original shipping charges are generally non-refundable for customer-initiated returns unless:
- The item was defective.
- The wrong item was shipped.
- The item arrived damaged.
- Atlas Threads otherwise determines that a refund of shipping charges is appropriate.
- A refund of shipping charges is required by applicable law.
Return shipping charges are generally the customer’s responsibility for voluntary returns.
9. Exchanges
Where inventory is available, Atlas Threads may offer an exchange for an eligible returned item.
Exchange requests are subject to the same eligibility requirements described in this policy.
If the requested replacement item is unavailable, we may offer a refund or another available resolution.
Price differences may apply when exchanging an item for a product with a different purchase price.
10. Sale and Promotional Items
Unless otherwise stated on the product page or at checkout, sale items may be eligible for return under the same conditions as regular-priced merchandise.
Products specifically identified as Final Sale, Non-Returnable, or similar may not be eligible for return except where required by applicable law.
Any special return conditions applicable to a promotion will be disclosed before or at the time of purchase.
11. Order Cancellation Before Shipment
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before the order has been shipped.
Once an order has shipped, it may no longer be possible to cancel the order. In that situation, the customer may use the applicable return process described in this policy, provided the item is eligible for return.
If a cancellation is successfully processed before shipment, any applicable refund will generally be initiated within 5 business days.
12. Refunds for Undelivered Orders
If an order is confirmed as undelivered or lost in transit, please contact us at jitesh@atlasthreads.online.
We may investigate the shipment with the applicable carrier before issuing a refund or replacement.
If Atlas Threads confirms that an order was not delivered and a refund is appropriate, we will initiate the refund to the original payment method.
13. Fraudulent or Unauthorized Transactions
If you believe your payment method was used without authorization, contact your financial institution or payment provider immediately and contact Atlas Threads at jitesh@atlasthreads.online.
We may investigate transactions that appear fraudulent, unauthorized, or inconsistent with our terms.
Nothing in this section limits any rights or protections available to consumers under applicable law.
14. Refunds and Payment Processing
Payments made through our Website may be processed by third-party payment processors, including Stripe.
When a refund is approved, Atlas Threads will submit the refund through the applicable payment-processing system to the original payment method, where supported.
The timing of the refund appearing on a customer’s account may depend on the customer’s financial institution or payment provider.
15. No Unauthorized Chargebacks
If you have a problem with an order, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.
Customers retain any rights they may have to dispute unauthorized or otherwise validly disputable transactions through their card issuer or payment provider.
Atlas Threads may provide transaction, order, shipment, and customer-service records to payment processors or financial institutions when responding to a payment dispute.
16. Exceptions Required by Law
Nothing in this Return & Refund Policy is intended to limit, exclude, or waive any consumer rights or remedies that cannot legally be limited or waived under applicable federal, state, or local law.
Where applicable law provides a customer with greater rights than those described in this policy, the applicable law will control.
17. Policy Changes
We may update this Return & Refund Policy from time to time to reflect changes in our business, products, services, payment procedures, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this policy.
The version of the policy displayed at the time of purchase will generally apply to that purchase, subject to applicable law.
18. Contact Us
If you have questions about a return, exchange, cancellation, or refund, please contact us:
Atlas Threads Corporation
Website: https://atlasthreads.online/
Business Address: 11835 Queens Blvd, Forest Hills, Suite 400, Forest Hills, NY 11375, United States
Email: jitesh@atlasthreads.online
We will make reasonable efforts to respond to customer inquiries and return or refund requests promptly.